This Refund and Returns Policy (“Policy”) outlines the terms and conditions for refunds and exchanges provided by UK Pet Food Shop LTD (“Company”) for pet food and related products (“Products”) purchased through the website UKPetFoodShop.com (“Website”) for customers located in the United Kingdom (“UK”).
1. Refunds and Exchanges
1.1 Eligibility:
– Refunds or exchanges are available within 14 days of receiving the Products.
– Refunds or exchanges are applicable only for faulty or damaged Products due to shipping errors or if you received the wrong product.
1.2 Incorrect Products:
– If you receive a product different from what you ordered, we will cover the return shipping costs and send the correct item at no additional charge.
2. Damaged or Faulty Products
2.1 Our Commitment:
– We apologize for any inconvenience caused by damaged or faulty Products. Contact us at [helpdesk@ukpetfoodshop.com] for prompt assistance.
2.2 Evidence Submission:
– Provide detailed information and photos/videos of the damaged or faulty Product within 48 hours of delivery to [helpdesk@ukpetfoodshop.com].
– Do not send back damaged goods unless instructed. Contact us with photographic and/or video evidence to receive a full refund or replacement, except in cases of suspected fraudulent activity.
3. Conditions for Refunds and Exchanges for Undamaged Goods
3.1 Satisfaction Guarantee:
– Return undamaged goods in their original, resaleable condition within 14 days for a refund or exchange.
– The customer will be responsible for the return shipping costs for undamaged goods. This cost will be deducted from the refund amount.
3.2 Return Requirements:
– Items must be unused, in resaleable condition, and in their original packaging with all included documentation.
3.3 Exceptions:
– Refunds or exchanges are not provided for opened Products unless they were damaged upon arrival.
3.4 Return Shipping Costs:
– Refunds will be processed after deducting the return shipping costs. The refund amount will be issued upon receipt and inspection of the goods to confirm their resaleable condition.
4. Refund Process
4.1 Instructions:
– Approved refunds or exchanges will be accompanied by detailed return instructions.
4.2 Payment Method:
– Refunds will be processed using the original payment method.
4.3 Processing Time:
– We strive to process refunds promptly. The actual time may vary depending on the payment provider.
5. Right to Refuse Refunds or Exchanges
5.1 Conditions:
– We reserve the right to refuse refunds or exchanges if the Policy conditions are not met or if there is suspicion of fraudulent activity.
6. Amendments
6.1 Policy Updates:
– This Policy is subject to ongoing review and may be amended without prior notice. Any changes to the Policy will become effective immediately upon posting on the Website. It is your responsibility to review the Policy periodically to stay informed of any updates.
7. Limited Liability
7.1 Disclaimer:
– We are not liable for any damages or issues related to the refund or exchange process, including delays or problems with return, refund, or replacement.
8. Severability
8.1 Validity:
– If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will continue to be in full force and effect.
9. Entire Agreement
9.1 Supersession:
– This Policy constitutes the entire agreement regarding refunds and exchanges and supersedes any previous agreements.
By placing an order with UK Pet Food Shop LTD, you acknowledge that you have read, understood, and unconditionally agreed to this Refund and Returns Policy without any reservations.
Note: This Policy is reviewed regularly and may be updated without prior notice.
